Return Policy:
At Coast Farms, we guarantee that our plants are in good health, true to name, and ready to start growing in your garden. We are not responsible for the loss of plants due to circumstances beyond our control once you have received them, such as adverse weather conditions, unsuitable soil conditions, improper watering (either too little or too much), planting outside the recommended hardiness zones, winter conditions, damage caused by garden pests, or inadequate care.
We're committed to your gardening success and are here to support you every step of the way to help your plants reach their full potential.
While we make every effort to carefully pack your plants, please be aware that some minor damage to the product may occur during transit.
If you have any inquiries or concerns regarding your shipment, it is essential to email us within three days of receiving your plants at support@coastfarms.ca.
If possible, please include a few digital photos, as this will assist us in diagnosing the issue and finding an effective solution. Failure to contact us within three days will result in an issue that is beyond our control and responsibility. However, if you encounter problems beyond this three-day period that may be attributed to a cultural factor. Please reach out and we will work toward finding a solution.
Please be aware that our liability is limited to the purchase price of the plant in question. If a problem arises and cannot be resolved through cultural advice, our policy is to offer a refund or credit towards a future purchase, depending on the situation, equal to the purchase price of the plant plus tax. We do not provide refunds for the shipping cost of the plant.
