Lily Kaveri

Lily Planting Guide

When can I expect to receive my spring order?

Our primary shipping season begins around mid-April and continues through May. We tailor our shipping schedule based on your climate zone, ensuring that your order arrives at the optimal planting time for your region.

Which carrier will my order ship with?

We’re committed to getting your order to you as quickly as possible. To do that, we select the carrier that can deliver your package in the shortest time based on current service levels.

Will I get notified when my shipment leaves?

Yes! You’ll receive an email notification as soon as your order ships, including a tracking number so you can follow your package every step of the way.

Can I add to an existing order?

If you need to make changes to your order, please email hello@coastfarms.ca as soon as possible. Order updates depend on your order status and the stage of the shipping season, and we will do our best to accommodate requests.

What is your return policy?

All products are final sale. We do not accept returns at Coast Farms to prevent the spread of any pests or plant diseases. Should you have any concerns about the plants/bulbs that you’ve received, please email hello@coastfarms.ca within 7 days of receipt, include a few images and we will provide further support, advice, or a credit.

Do you have a product guarantee?

We guarantee that the plants and bulbs we ship are healthy, top quality, and true to name. We are unable to assume responsibility for loss or non-performance due to improper storage, poor weather, soil conditions, lack of adequate care or any other growing conditions outside of our control.

If you have any concerns about the product you’ve received, please email hello@coastfarms.ca within 7 days of receipt and include a few images to help us provide you with support. We will promptly respond with proper product care/advice.

Return Policy:

At Coast Farms, we guarantee that our plants are in good health, true to name, and ready to start growing in your garden. We are not responsible for the loss of plants due to circumstances beyond our control once you have received them, such as adverse weather conditions, unsuitable soil conditions, improper watering (either too little or too much), planting outside the recommended hardiness zones, winter conditions, damage caused by garden pests, or inadequate care.

We're committed to your gardening success and are here to support you every step of the way to help your plants reach their full potential.

While we make every effort to carefully pack your plants, please be aware that some minor damage to the product may occur during transit.

If you have any inquiries or concerns regarding your shipment, it is essential to email us within three days of receiving your plants at hello@coastfarms.ca.

If possible, please include a few digital photos, as this will assist us in diagnosing the issue and finding an effective solution. Failure to contact us within three days will result in an issue that is beyond our control and responsibility. However, if you encounter problems beyond this three-day period that may be attributed to a cultural factor. Please reach out and we will work toward finding a solution.

Please be aware that our liability is limited to the purchase price of the plant in question. If a problem arises and cannot be resolved through cultural advice, our policy is to offer a refund or credit towards a future purchase, depending on the situation, equal to the purchase price of the plant plus tax. We do not provide refunds for the shipping cost of the plant.